Question 1

What exactly is included in the Standard Cleaning service?

Accepted Answer

The Standard Cleaning includes bathroom cleaning and sanitization, kitchen cleaning and degreasing, vacuuming, mopping, dusting, and trash removal.

Question 2

How should I prepare my home for a Standard Cleaning?

Accepted Answer

To prepare for your Standard Cleaning, please ensure that personal items and valuables are stored away, and provide access to all areas that need cleaning.

Question 3

How do I schedule a Standard Cleaning service?

Accepted Answer

You can schedule a Standard Cleaning service by contacting us through our website, where you can also request a free quote.

Question 4

What is Move-In/Move-Out Cleaning?

Accepted Answer

Move-In/Move-Out Cleaning is specifically designed for homes where someone is moving in or moving out. Because the property is usually empty or partially empty, our team can access areas that may not normally be available during a regular residential cleaning, including certain interior surfaces and spaces usually covered by furniture or personal belongings. Please visit our Service Checklist to see everything included with this service.

Question 5

Why can the first cleaning take longer?

Accepted Answer

During the first visit, our team may need to spend additional time addressing areas with accumulated dust, grease, residue, and buildup that go beyond regular maintenance. Once we establish a good cleaning baseline, recurring services usually become faster and more efficient.

Question 6

Are the cleaning products safe for children and pets?

Accepted Answer

We use products appropriate for residential cleaning and follow proper safety procedures during the service. If anyone in your household has allergies, specific sensitivities, or if you have product preferences because of children or pets, please let our team know before your cleaning.

Question 7

Do you clean homes with pets?

Accepted Answer

Yes. Pets are part of the family, and we regularly clean homes with dogs, cats, and other pets. We simply ask that you let us know in advance if there are any special instructions, such as a pet that should not leave a certain room or that needs to remain in a specific area while we clean.

Question 8

What is the difference between Standard Cleaning and Deep Cleaning?

Accepted Answer

Standard Cleaning is ideal for homes that are already being maintained regularly and need ongoing cleaning. Deep Cleaning is much more detailed and is recommended when your home needs extra attention. It focuses on areas where dirt and buildup tend to accumulate over time, such as baseboards, doors, corners, kitchen details, bathrooms, and other surfaces. To compare exactly what is included in each service, please visit our Service Checklist section.

Question 9

How is the price of my cleaning calculated?

Accepted Answer

The price can vary based on several factors, including the size of your home, number of bedrooms and bathrooms, type of cleaning, service frequency, current condition of the property, and any additional services requested. You can also use our Smart Calculator available on our website. The calculator uses real information about your home to provide an estimated average cost for the service. It does not provide a final price or official quote, but it can help give you a more realistic idea of the expected cost before requesting an estimate.

Question 10

Do I need to be home during the cleaning?

Accepted Answer

No. You do not need to be home while we clean. Many of our clients provide a key, door code, garage access, or specific entry instructions so our team can complete the service while they are away. If you prefer to stay home during the cleaning, that is completely fine. We simply ask that you allow our cleaners access to the areas being cleaned while they are working in each space. We can coordinate the best access option with you before your appointment.

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